FAQ

You can subscribe to any of our coffees and get them shipped to directly to your doorstep every 2, 4 or 6 weeks. You’ll also receive a 10% discount on all of your recurring orders. We will notify you before every new shipping and you can change your subscription at any time in your subscription account.

As a subscription member you’ll be part of the Roast Royce family. We will always roast your coffee freshly to order and you’ll receive all recurring orders with a 10% subscriptions discount. You’ll be able to adjust to meet your schedule—skip, change, cancel, or pause your shipments anytime.

You can change your subscription at any time at your subscription account. If you’re having trouble login into your account please reach out to us directly via hello@roastroyce.com and we will cancel your subscription immediately.

Feel free to reach out to us directly via hello@roastroyce.com and we will help you get back into your account quickly!

Yes, you can change your subscription at any time at your subscription account.

We will send you an e-mail before every dispatch with a link to your subscriptions account. You can edif / change or cancel the order or shipping frequency at any time.

Yes you can. Navigate to your coffee of choice and choose the “Subscribe & Safe” option. If you wish to add a variety of roasts to your subscription, you can simply add another coffee to your cart and check out.

Feel free to reach out to us via hello@roastroyce.com and we will send you the latest wholesale price list and discuss collaboration.

Feel free to shoot us a message at hello@roastroyce.com! We’re looking forward to hear from you! 🌞

Roast Royce is an ongoing multidisciplinary collaboration of digital Enthusiasts and coffee aficionados, acting across multiple cities and country borders. We all share the same vision of making Specialty Coffee accessible to everyone. Berlin acts as our home-base and center of communication.

You can change or cancel your order until it's been processed at our shipping center. Please contact us via hello@roastroyce.com and provide name, email, and order number along with any changes you might have (we respond to customer inquiries within 24 hours on weekdays). If we have already processed or shipped your order it will no longer be possible to change your order.

We charge you on the day your order is placed.

You can pay with Paypal, Mastercard, Visa, Maestro, American Express, Shop Pay, Google Pay, Apple Pay.

All of our beans are produced by small farmer coops and Haciendas with different micro lots, that our importer directly buys from. This way we ensure fair pricing and a good relationship to the farmers.

Yes we do! Oumuamua is our delicious decaf from Colombia.

Store your Roast Royce coffee at room temperature, somewhere dark and dry like a kitchen cupboard.

We roast with traditional drum roasting techniques on a SR5 Roaster from Coffed in our roastery in the south of Germany. We believe that every bean needs time to unfold it’s unique flavours and peculiar strengths which is why we give it enough time to unfold. Every 5kg batch that runs through our machine is visualised on Artisan and documented precisely for superior quality standards and reproducibility.

Our Head of Coffee and founder of Roast Royce, Max first started roasting 15 years ago.

We believe in coffee blends to offer a consistent coffee experience - Once you discovered your favourite beans with us, you don't have to worry about them not being available anymore.

At the moment we only offer our coffe ungrinded.

Our range of coffees works with almost any preparation method.

We currently do not order express shipping options. Get in touch with us directly via hello@roastroyce.com in case you need an urgent supply!

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info.

Please reach out to our customer service via hello@roastroyce.com and we will replace your order.

While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our Roastery team and Head of Coffee, as and when applicable. Get in touch via

Please contact customer services via hello@roastroyce.com with your order number and we’ll track down your delivery or replace it if it was lost.

At this moment we only ship within the EU and do not ship internationally. If you’re a wholesale customer, please reach out to us directly to discuss wholesale shipping options at wholesale@roastroyce.com

We ship for free across the EU on all orders (including subscriptions) above 35€. For orders below 35€ we will add a flat-rate shipping fee of 4.90€. All orders will ship with DHL and can be tracked once they leave our warehouse.

Your order will arrive 2-3 working days after dispatch for deliveries within Germany and 4-6 days after dispatch within Europe.

We prepare orders for dispatch every day between Monday and Saturday. Once your order is placed and payment is processed, we aim to have it ready as soon as possible. You will receive a e-mail notification with detailed tracking information once your order leaves our warehouse.